Last updated: 14 October 2026
Overview
This website is operated by JollyEast. Throughout the site, the terms “we”, “us” and “our” refer to JollyEast. JollyEast offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or booking a service from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including the additional terms, conditions and policies referenced herein and/or available by hyperlink, such as our Booking & Cancellation Policy, Privacy Policy and Intellectual Property Rights notice. These Terms apply to all users of the site, including without limitation users who are browsers, customers and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
JollyEast is a China inbound travel brand offering tours, activities and transfers in China. The person making a booking accepts these Terms on behalf of all members of their travel party and is responsible for the full payment of the booking.
Part A – Booking Terms
1. Bookings and Confirmation
1.1. Bookings can be made through our website or directly with our team by email. No contract between you and JollyEast exists until we have received payment and issued a written booking confirmation.
1.2. Please provide complete and accurate details when booking, including the names of all travellers as shown in their passports, your contact details and your pick-up location where applicable. You are responsible for checking your booking confirmation carefully and informing us immediately of any errors. We cannot be held responsible for mistakes in the information you provide.
1.3. You are responsible for providing us with correct contact information so that we can inform you of any changes to the services booked.
2. Prices and Payment
2.1. Prices are displayed in the currency selected on our website. JollyEast is not responsible for currency fluctuations or for fees charged by your bank or card issuer, such as foreign transaction or currency conversion fees.
2.2. Unless otherwise agreed in writing, the full price of the booking is payable at the time of booking through the secure payment methods displayed at checkout.
2.3. We reserve the right to change published prices without prior notice. Once a booking has been confirmed, the price will not change, except where an increase results from changes in government taxes, fees or regulations beyond our control.
2.4. Promotional codes and special offers must be entered at checkout at the time of booking and cannot be applied retrospectively.
3. Passports, Visas and Real-name Ticketing
3.1. You are responsible for holding a valid passport and the correct visa or visa-exemption status for your visit to China, and for complying with all entry, exit and health requirements.
3.2. Many attractions, trains and flights in China require real-name booking. You must provide accurate passport details when requested and carry the same passport on the day of your tour. We are not responsible for denied entry or missed services caused by incorrect or missing documents.
4. Pick-up and Meeting Points
4.1. Please read the tour description carefully to see whether hotel pick-up is included or whether you will meet us at a designated meeting point. Your pick-up time and meeting point will be stated in your booking confirmation.
4.2. You are responsible for being ready at the correct place and time. Missing the pick-up or arriving late at the meeting point does not entitle you to a refund.
5. Itinerary Changes, Weather and Force Majeure
5.1. We reserve the right to alter routes, itineraries, timetables or the order of visits where necessary, for example due to weather, traffic, attraction closures, government regulations or safety concerns. We will always try to offer a comparable alternative.
5.2. JollyEast cannot be held responsible for any loss, damage, delay, injury, illness or additional expense caused by events beyond our reasonable control, including adverse weather, natural disasters, epidemics, strikes, war, government action, or flight and train delays or cancellations.
5.3. If changes to your flights or trains cause additional costs (such as extra hotel nights, meals or transfers), these costs are your responsibility. We strongly recommend comprehensive travel insurance.
6. Health, Fitness and Participation
6.1. Some tours involve walking, climbing stairs, hiking or travelling at high altitude (for example, in Tibet). You are responsible for ensuring that you are fit and healthy enough to take part, and for informing us before booking of any medical condition, mobility limitation or dietary requirement.
6.2. Our guides may refuse participation to any traveller who they reasonably believe is not fit to complete the tour safely, who is under the influence of alcohol or drugs, or who is not appropriately dressed or equipped. In such cases, full cancellation charges apply.
7. Conduct
All travellers must respect local laws, customs and cultural sites, and follow the reasonable instructions of our guides and drivers. We reserve the right to refuse or end participation, without refund, for any traveller whose behaviour is abusive, threatening or endangers the safety or enjoyment of others.
8. Travel Insurance
We strongly recommend that all travellers purchase comprehensive travel insurance in their home country covering cancellation, medical expenses, emergency evacuation and personal belongings.
9. Luggage and Personal Belongings
You are responsible for your luggage and personal belongings at all times. JollyEast accepts no liability for items that are lost, stolen or damaged during a tour. We will make reasonable efforts to help return any items found.
10. Third-party Suppliers
Some services, such as hotels, attractions, trains, flights and activities, are provided by independent suppliers. JollyEast acts in good faith in selecting suppliers but cannot be held responsible for their acts, omissions or defaults beyond our reasonable control.
11. Feedback and Complaints
We welcome all feedback. If you are not satisfied with any part of your service, please tell your guide or contact us during the tour so that we can try to resolve it immediately. Any complaint must be submitted in writing to info@jollyeast.com within 14 days of the end of your tour.
Part B – Cancellation Policy
Cancellation, refund and change requests can be submitted online from My Bookings in your JollyEast account, or by email to info@jollyeast.com if you booked as a guest. Charges are calculated from the time we receive your request. Amendments and reductions in the number of travellers are treated as cancellations. Full details, including how refunds are processed, are set out in our Booking & Cancellation Policy.
12. Standard Day Tours, Multi-Day Tours and Group Tours
- More than 14 days before departure: 100% refund.
- Less than 14 days but more than 48 hours before departure: 50% refund. The remaining 50% covers costs already incurred for guides, transport, reservations and other arrangements.
- Less than 48 hours before departure: no refund, as guide, vehicle, ticket and other supplier costs have usually already been incurred or cannot be cancelled.
13. Private and Customised Day Tours
- More than 72 hours before departure: 90% refund. The remaining 10% covers itinerary planning, booking and preparation costs.
- Less than 72 hours before departure: no refund.
14. Private and Customised Multi-Day Tours (1–9 travellers)
- More than 14 days before departure: 90% refund.
- Less than 14 days but more than 72 hours before departure: 50% refund.
- Less than 72 hours before departure: no refund.
15. Large Private and Customised Groups (10 or more travellers)
- More than 8 weeks before departure: 90% refund.
- Less than 8 weeks but more than 4 weeks before departure: 50% refund.
- Less than 4 weeks before departure: no refund.
16. Cancellation by JollyEast
If we have to cancel a tour before departure, you may choose an alternative date or tour of equal value or receive a full refund of the amount paid for the cancelled service.
Part C – Website Terms of Use
17. Online Store Terms
By agreeing to these Terms, you agree not to use our services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
18. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
19. Accuracy, Completeness and Timeliness of Information
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
20. Modifications to the Service and Prices
Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
21. Products and Services
Certain services may be available exclusively online through the website. These services may have limited availability and are subject to cancellation and refund only according to our Booking & Cancellation Policy. We have made every effort to display the images and descriptions of our tours as accurately as possible. We reserve the right, but are not obligated, to limit the sale of our services to any person, geographic region or jurisdiction, and to discontinue any service at any time. Any offer for any service made on this site is void where prohibited.
22. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel bookings per person, per household or per order. In the event that we make a change to or cancel an order, we will attempt to notify you using the email address and/or billing details provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all bookings made on our website, and to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
23. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
24. Third-party Links
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
25. User Comments, Feedback and Other Submissions
If you send us reviews, creative ideas, suggestions, proposals or other materials (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights, and will not contain unlawful, abusive or obscene material or any malware. You are solely responsible for any comments you make and their accuracy.
26. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
27. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to tour descriptions, pricing, promotions, offers, schedules and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel bookings if any information on the site is inaccurate at any time without prior notice (including after you have submitted your booking). If we cancel a booking for this reason, you will receive a full refund.
28. Prohibited Uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national or local regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
29. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free. Except as expressly stated by us, the website and its content are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied.
To the maximum extent permitted by law, in no case shall JollyEast, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the website or the Service. Our total liability in connection with any booking shall not exceed the amount you paid for that booking. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
30. Indemnification
You agree to indemnify, defend and hold harmless JollyEast and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
31. Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
32. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
33. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
34. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People’s Republic of China.
35. Changes to These Terms
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. Changes will not affect bookings that have already been confirmed. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
36. Contact Information
Questions about these Terms should be sent to us at info@jollyeast.com.
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