Policies

Yes, rescheduling is free of charge subject to availability. Contact our support team with your booking number and preferred new date and we will rearrange it.

Your card or PayPal account is charged at the time of booking. Refunds for cancelled bookings are issued to the original payment method within 5–10 business days.

Yes. For airport and railway pick-ups we track your flight or train in real time and adjust the meeting time automatically — we never charge extra for delays or cancellations of your arriving flight or train.

Our fleet includes Comfort Sedan (Toyota Camry or similar), Executive MPV (Buick GL8 or similar) and Luxury MPV (Mercedes-Benz V-Class or similar). Each vehicle lists its passenger and luggage capacity on the product card.

Child seats can be arranged on request for a small fee. Please mention the child’s age when booking so we can install the correct seat before pick-up.

We recommend booking at least 7 days in advance so we can secure guides, vehicles and any required tickets. Last-minute bookings are possible for selected tours — contact us and we will check same-week availability.

Each tour page lists exactly what is included. As a rule of thumb our day tours include an English-speaking guide, all listed entrance tickets, transport during the tour and bottled water. Meals, gratuities and personal expenses are excluded unless stated.

Yes. Hotel pick-up and drop-off within the city area is included on most tours — the exact meeting point and time window is shown on your booking confirmation and on the tour page.

Children are welcome on most tours. Some experiences such as Panda Volunteer Programs have minimum age requirements, which are listed on each product page. Children pricing follows the age policy shown at checkout.

Group sizes vary by tour: classic sightseeing day tours usually run with 6–15 travellers, while private tours are exclusive to your party. The maximum group size is stated on every product page.

Wear comfortable walking shoes and dress for the season. For temple visits, shoulders and knees should be covered. We also recommend sun protection, a refillable water bottle and a portable charger.

Visa requirements depend on your nationality and trip length. Please check the latest entry requirements with your embassy or consulate before travelling — several cities also offer transit visa-free policies for short stays.

Travel insurance is not included in our tour prices. We strongly recommend arranging comprehensive travel insurance that covers medical expenses, trip cancellation and personal belongings.

Yes. All of our tours are operated by certified English-speaking guides. Other languages such as German, French or Spanish can be arranged for private tours on request.